Refund policy

At Stirwell.shop, we believe that a beautifully arranged dining space can transform everyday meals into memorable experiences. Our collection of table runners and placemats is designed to bring warmth, elegance, and practical functionality to kitchens, dining rooms, and gathering spaces.

We understand that home décor choices are personal. A customer may consider factors such as color, texture, size, and overall style when selecting dining accessories. If your purchase does not meet your expectations, our Return and Refund Policy provides a clear process for requesting returns, replacements, or refunds.

This policy is designed to provide a transparent shopping experience while supporting responsible ecommerce practices and applicable consumer protection standards in Michigan. Michigan consumer protection rules emphasize fair business practices and accurate representations in consumer transactions.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, all of the following conditions must be met:

  • The product must be unused and in its original condition.
  • The item must be clean, undamaged, and suitable for resale.
  • Original packaging, labels, and included materials must be retained when applicable.
  • Proof of purchase must be provided.

Customers are encouraged to inspect products carefully upon delivery before using, washing, or placing them on dining surfaces.

2. Eligible Products

Products eligible for return may include:

  • Table runners.
  • Dining table decorative runners.
  • Placemats.
  • Dining textile accessories sold through Stirwell.shop.

Returned products should maintain their original appearance and quality.

For textile products, customers should avoid:

  • Washing before return approval.
  • Removing tags or packaging where applicable.
  • Altering, cutting, or modifying the product.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been used or washed.
  • Products with stains, tears, odors, or other damage caused after delivery.
  • Modified or customized products.
  • Items returned without prior authorization.
  • Final-sale products clearly identified as non-returnable.

4. Damaged, Defective, or Incorrect Orders

Although Stirwell.shop carefully prepares products before shipment, unexpected issues may occur.

If you receive:

  • A damaged item.
  • A defective product.
  • The wrong product.
  • Missing items from your order.

please contact us within 7 days after delivery.

Please provide:

  • Order number.
  • Customer name.
  • Description of the issue.
  • Clear photographs showing the product condition.

After reviewing your request, Stirwell.shop may provide:

  • A replacement item.
  • A refund.
  • Store credit.
  • Another appropriate resolution.

5. Return Request Process

To request a return, please contact:

Email: [email protected]

Please include:

  • Full name.
  • Order number.
  • Product name.
  • Reason for return.
  • Photos or supporting information if needed.

After your request is reviewed and approved, we will provide return instructions.

Approved returns should be shipped to:

Keweenaw Land Trust, Inc.
49902 Limerick St
Hancock, MI 49930
United States

Customers are responsible for packaging returned products safely to prevent damage during transit.

6. Refund Processing

Once the returned item has been received and inspected, Stirwell.shop will notify the customer regarding refund approval.

Approved refunds will generally be processed within:

5–10 business days

Refunds will be issued to the original payment method used during checkout.

Please note that banks and payment providers may require additional time to complete refund processing.

7. Shipping Fee Refunds

Original shipping fees are generally non-refundable unless:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The issue resulted from an error made by Stirwell.shop.

8. Customer Satisfaction Commitment

Stirwell.shop is committed to providing reliable products, clear communication, and a positive shopping experience.

We aim to make every purchase simple and enjoyable while maintaining fair business practices consistent with applicable Michigan consumer protection requirements.